Warm Haven Store Refund and Returns Policy
Last updated: 5 Dec, 2025
At WarmHavenStore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, you may be eligible for a refund, replacement, or exchange under the terms outlined below.
1. Returns
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You may return most items within 30 days of receiving your order.
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To be eligible for a return, the item must be:
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Unused, unworn, and in the same condition as when you received it.
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In its original packaging, including tags, accessories, and manuals (if applicable).
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Certain items are non-returnable, including [customized products, digital products, gift cards – adjust as needed].
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original method of payment within 5–10 business days.
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Shipping costs are non-refundable, except in cases where we shipped the wrong item or a defective product.
3. Exchanges
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If you wish to exchange an item for the same product in a different size, color, or variant, please contact us first.
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Exchanges are subject to product availability.
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Shipping costs for exchanges may apply, except for defective or incorrect items.
4. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of receiving the product at warmstepshop@gmail.com.
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Include your order number, photos of the item, and a description of the issue.
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We will provide a replacement, repair, or full refund depending on the circumstances.
5. How to Return an Item
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Contact our support team at warmstepshop@gmail.com to request a return.
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Pack the item securely in its original packaging and include all accessories and documentation.
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Ship the item to the address provided by our support team.
6. Important Notes
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Returns without prior approval from WarmHavenStore may not be accepted.
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WarmHavenStore is not responsible for items lost during return shipping; we recommend using a trackable shipping service.
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Refunds and exchanges are subject to inspection of the returned items to ensure compliance with this policy.
Contact
For any questions regarding refunds, returns, or exchanges, please contact:
Email: warmstepshop@gmail.com