Warm Haven Store Privacy Policy

Last updated: 5 Dec, 2025

This Privacy Policy describes how WarmHavenStore (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from warmhavenstore.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling product reviews.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including emails, text messages, and advertisements.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You: We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following situations:

Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, fulfillment, customer support).
When you direct or consent to us sharing your information (e.g., for shipping products).
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger, bankruptcy, or legal obligation.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe we have collected information about a child, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee “perfect security.” Information may not be secure while in transit. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt-out of Sale or Sharing or Targeted Advertising
Restriction of Processing
Withdrawal of Consent
Appeal
Managing Communication Preferences

You may exercise these rights by contacting us at the email below. We will not discriminate against you for exercising any of these rights.

International Users

Your information may be processed outside your country, including the United States. We rely on recognized transfer mechanisms where applicable.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: warmstepshop@gmail.com